Financial Details
Safety tips for Debit / Credit Cards
1.
Sign your card immediately upon receipt of the same.
2.
Always sign the card with a ballpoint pen.
3.
The moment you get your Credit Card, note down the card number and the emergency contact number of the Bank's Card Center separately. Should you ever misplace your card or it gets stolen, it will be possible for you to immediately report a loss.
4.
For security reasons, we advice you to keep a photocopy of the front and backside of the Credit Card with you.
5.
Try and memorize the PIN instead of noting it down somewhere.
6.
Don't lend your card to anyone. Be well aware of who has access to your cards. If your Credit Card is borrowed by a family member (spouse, child, parent), with or without your knowledge, you are responsible for their purchase/cash withdrawal.
7.
Never disclose the card number and PIN number unnecessarily.
8.

Do not give your Credit Card number over the phone or on the Internet. NIBL Visa Credit Card cannot be used for Internet, Phone and Mail transactions.

9.

Never leave your card unattended at a shop or restaurant.

10.

Make sure the card returned to you at the merchant establishment is yours.

11.

When using your card in a merchant establishment, only your signature is needed. Never disclose any other personal details about yourself, be it your address or phone number.

12.

Never sign an incomplete sales slip. Make sure it is totaled.

13.

Always keep a copy of the bill and the payment slip and ATM receipts for all transactions.

14.

Always check your billing statement. Check the purchases and compare it with the bills and receipts in your possession.

15.
Keep the phone numbers of the Bank in a place other than the wallet that nest your card. If your wallet gets picked, you won't have to frantically hunt for the emergency number.
16.
In case the card is lost or stolen, report immediately.

17.

If returning or handing over the card to the Bank, make sure you give it to a bank official and cut it before doing so. That ensures the card can never be used again.

Security Measures
Due considerations should be given to below mentioned activities for secure transactions:
a.
Affix the signature on the signature panel at the back of the card immediately upon receipt of card.
b.
Except to the merchant, do not reveal card and card number to anyone at any circumstances.
c .
Cards have been restricted for mail / telephone order and Internet transactions as they are risky in nature and the card number can be compromised. You will be liable for all such transactions appearing on your card statement.
d .
Please maintain the record of the card number and the telephone number of NIBL separately as the need may arise.
e .
Do not disclose your limit and PIN Number to anyone, whatever the situation may be.
 
Lost or Stolen
In case of lost or stolen, please inform us or any Visa member bank immediately to block the further usage and request for replacement card. Same applies for PIN number too if it has been disclosed to others.Lost /stolen of card can be informed over the telephone but the same has to be reported in writing within three days after the incident.
Head Card Center
Nepal Investment Bank Ltd.
P.O. Box: 3412, Putalisadak
Kathmandu, Nepal
Tel: (977-1) 4445302,
E-mail: info@nibl.com.np
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