General Enquiry


We believe in providing with the world class services to all our valued customers. Therefore, we constantly strive to cater to all your financial needs and services. If you need any information or assistance about a service or a product, please let us know. We are here to assist you.

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Please visit our Help desk or Customer Service Department

Write to us at:
P.O. Box : 3412, Durbar Marg, Kathmandu, Nepal.

Please ensure that you provide us with your full name, account details (if you are an NIBL Bank customer), contact information (address, telephone number and e-mail address) and a clear description of your requirement(s).

For any complaints, please Click Here


For Dispute & Grievance Handling 
Grievance Contact Person: Mr Prabir Rana
Phone No: 4441110 EXT: 207

Deepak Shrestha
Dispute & Grievance Handling
Durbar Marg, Kathmandu, Nepal
Tel: 01-4228229 Ext: 334