Customer Service

We believe in providing with the world class services to all our valued customers. Therefore, we constantly strive to cater to all your financial needs and services.


Cash and Transfer

The Cash & Transfer department, guided by the principle of customer satisfaction, is fully committed in providing the best quality service to its customers and offers a wide range of services from its head office at Durbar Marg and its vast branch networks, 365 days a year including facility of any branch banking systems(ABBS).

Trade Finance

Trade finance is a short-term credit availed by a bank to their borrower for importing and exporting activities.  It includes various kinds of loans, advances and facilities required for imports and exports deals.  Since such deals are made on foreign trade, it involves transactions of foreign exchange.  The economics of these trade finance facilities depends on local currency (LCY) and foreign currency (FCY) interest rates, the ruling forward terms, exchange rate movement outlook, Central Bank’s (NRB’s) regulations etc.


Nepal Investment Bank operates with a full- fledged Treasury Department within the consideration of the foreign exchange rules and regulations under the guidance of Nepal Rastra Bank (NRB) – central bank of Nepal. Being an active member of Foreign Exchange Dealers Association of Nepal (FEDAN), we work closely with all other commercial banks in the country. The Treasury Department offers basic services such as foreign currencies exchange (Buy/ Sell) and money market operations as well as specific services such as foreign currency forward contracts.


Nepal Investment Bank Limited (NIBL), operating under the guidelines set by The Government of Nepal and Nepal Rastra Bank (the Central Bank of Nepal), offers one of the safest and the most secured means of money transfer to Nepal. Remitters can send money to NIBL from any part of the globe through our correspondent banks, exchange houses and banks in the Middle East and using PrithiviExpress, our in-house remittance software.

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