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We believe in providing with the world class services to all our valued customers. Therefore, we constantly strive to cater to all your financial needs and services. If you need any information or assistance about a service or a product, please let us know. We are here to assist you.

Click Here to send us any queries

Please visit our Help desk or Customer Service Department
Write to us at:
P.O. Box : 3412, Durbar Marg, Kathmandu, Nepal.

Please ensure that you provide us with your full name, account details (if you are an NIBL Bank customer), contact information (address, telephone number and e-mail address) and a clear description of your requirement(s).

For Issues Related to
- Wallet Load of Khalti, eSewa, ConnectIPS etc. 
- Mobile Recharge and Bill Payments
Central Operation Unit (Working Hours)
Phone: +977-9851147829, 9851145829 (Viber, WhatsApp)

For Dispute & Grievance Handling 
Grievance Contact Person: Mr Sunil Shah 
Phone No: 4541110 / 4540564 Ext: 207

Grievance Officer: Mr Deepak Shrestha (Assistant General Manager)
Phone No: 4228229/ 4242530 Ext: 334
Mobile: 9851326902

For any complaints, please Click Here

Link to Nepal Rastra Bank's Grievance Management System